TransactionPro Status

All Systems Operational

About This Site

Welcome to Rightworks Transaction Pro's Status Page. From here you can learn about the up time of our product and any current issues that may be happening.

Transaction Pro for QuickBooks Online Operational

Intuit Developer Group API Operational

Admin Portal Operational

Deleter Operational

Exporter Operational

Importer Operational

Billing Portal Operational

Transaction Pro for QuickBooks Desktop Operational

Version 6 Operational

Version 7 Operational

Version 8 Operational

Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

TPro Importer Online Error "Some error occurred while processing. Please try again later."

Resolved - This incident has been resolved.
Nov 20, 17:19 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 16:28 EST

Update - Our team is investigating reports of an inability to process imports. The error message states "Some error occurred while processing. Please try again later." Users are seeing success by switching TPro to classic mode and then trying to import.

To switch to classic mode:
- Login into TPro
- Open the App on the sub you want
- In the top blue bar there is a slider that says "Toggle to Classic Mode"
- Try importing again

We will provide more updates here as they become available.
Nov 20, 15:28 EST

Investigating - Our team is investigating reports of an inability to process imports. The error message states "Some error occurred while processing. Please try again later." Users are seeing success by switching TPro to classic mode and then trying to import.

We will provide more updates here as they become available.
Nov 20, 15:01 EST

Phone and Chat System Partial Outage

Resolved - This incident has been resolved.
Nov 20, 09:17 EST

Update - Our vendor that we rely on for phone and chat for Sales, Billing and Technical Support is experiencing technical issues. Calls and chats do seem to be entering the system, however our staff is unable to log in to receive them. Our vendor has updated us that they are beginning to implement mitigation steps. We apologize for this inconvenience and will update this status page with more information as it becomes available.
Nov 20, 08:49 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 20, 08:44 EST

Investigating - We are currently experiencing an issue with our phone and chat system, which is impacting our ability to answer incoming interactions. There will be delays in our ability to answer your interaction while we investigate this issue.
Nov 20, 08:28 EST

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.